Priority Support
Support office hours and response times for customers on Billy's Advanced and Enterprise plans.
Customers on Billy's Advanced and Enterprise plans receive Priority Support. Contact our sales team to know more about plans and pricing.
Support office hours
Billy's customer support office hours are from 9am to 7pm, Monday through Friday, except on public holidays. Inquiries made outside these hours will receive a response on the next working day within office hours.
During specific event days and launch periods, a dedicated support can be available.
Response times and prioritization
Billy's Customer Support team's initial response times are typically under 2 hours during office hours, though this can vary based on the type and urgency of the inquiry.
During specific periods (ongoing events, launches), our support team response time can be less than 15 min.