Add custom policies “Terms of sales” and “privacy policy”

Use Custom Policies to display your terms of sale, privacy policy, or any other legal agreement to attendees during checkout. As an event organizer, you're responsible for communicating your refund policy, privacy terms, and conditions of service, Billy gives you the tools to make these visible at the right moment so your audience knows what to expect before completing a purchase.

This is useful when you need attendees to explicitly accept your terms before buying, when you want to link to a refund or cancellation policy hosted on your website, or when specific legal or compliance requirements apply to your event.

How It Works

Policies are configured per sales channel and appear as checkboxes at checkout. Each policy can be set as mandatory or optional: mandatory policies require the attendee to check the box before completing their purchase, while complementary ones are displayed but don't block checkout.

Adding a Policy

Open your event, go to Sales Channels, and select the channel you want to configure. Then click on Modify sales channel.

Under Mandatory or Complementary Terms, add the policy you'd like to display (e.g. Terms of Sale, Privacy Policy, Refund Policy). You can optionally include a link to the full document, hosted on your website, a Notion page, or a PDF, so attendees can review the complete terms before accepting.

Click Save. Your policies now appear as checkboxes in the checkout flow for that sales channel.

Per-Channel Configuration

Policies are configured independently on each sales channel, so you can tailor the legal requirements per audience or context — for example, different terms for a B2B partner channel versus your public ticket page.